According to Ginger’s 2019 Workforce Attitudes Towards Behavioral Health Report, nearly 50 percent of U.S. workers reported missing an average of four or more work days during the last 12 months due to stress, translating to at least $30 billion in lost productivity. Currently, Ginger is offered as an employer-sponsored benefit to more than 200,000 employees around the world, with that number on track to more than double by the end of 2019. Ginger’s clients range from small, privately-owned companies to Fortune 100 employers. The company has generated significant momentum within key industry verticals such as professional services, technology, and media and entertainment. Ginger has also expanded its international presence, where the global economic costs of mental disorders are estimated to be $2.5 trillion.
- Global coaching capabilities: Ginger can now deliver its coaching services in 19 countries around the world including Canada, the UK, Japan, Australia, and India.
- Rapid employer uptake: One quarter (25 percent) of Ginger’s clients, including BuzzFeed and Pinterest, have deployed Ginger’s coaching services to employees based outside of the U.S., and 15 percent of Ginger members are located outside of the U.S.
“We have significant experience investing in healthcare and believe that technology is the key to solving the global mental health crisis,” said Donald Phillips, Chairman and CEO of WP Global Partners. “As we looked to expand our portfolio, it became clear to us that there is no other company in the world that provides emotional and mental health support as quickly and effectively as Ginger does.”
New product enhancements scale on-demand care on member’s terms
In the U.S., those seeking mental health care wait an average of 25 days for a first visit with a psychiatrist3. A recent survey commissioned by Ginger and conducted online by The Harris Poll among more than 2,000 Americans ages 18+, revealed that two-thirds of Americans (66 percent) say if they were struggling with stress or life challenges, they would prefer to text immediately with a certified mental health coach who is trained to provide support if given the choice, versus waiting three weeks to meet with a licensed therapist in person. Ginger members are able to chat with a coach within seconds.
For members who aren’t immediately ready for a text-based coaching conversation, a new scheduling feature within the Ginger app allows members to chat at a time that works best with their schedules. After rolling out this feature in early 2019, Ginger found that:
- Nearly 50 percent of scheduled coaching sessions happen at the end of the workday or after work hours.
- While the majority of Ginger members’ needs are met with coaching alone, 8 percent of them require an escalated level of care. Ginger’s database and systems continuously learn so that only clinicians who can accept an appointment within a 72-hour timeframe are offered to those in need.
The company has also launched three AI-enabled product features within Coach Hub, Ginger’s proprietary coaching platform, that help the company maintain the fastest time-to-service standard in the behavioral health industry.
- Real-time signals: Ginger’s behavioral health coaches can now provide real-time input on their caseload within the Hub, allowing the system to dynamically distribute new member conversations and reduce response times.
- Smart inbox: A new task prioritization feature helps Ginger’s coaches understand who to chat with next by prioritizing tasks and recommending actions. This helps to scale care by relieving significant mental burden on coaches.
- Member satisfaction flags: Ginger members can score every coaching conversation on a scale of 1 – 5, right within the app. Scores of three or below are automatically flagged and instantly addressed by Ginger’s Member Support team.
About Ginger
Ginger offers on-demand behavioral healthcare to people in need of emotional and mental health support. As a virtual behavioral healthcare system, Ginger utilizes proprietary AI and machine learning to deliver its members access to high-quality emotional and mental health support within seconds. Through its partnerships with leading employers such as BuzzFeed, Sephora, and Pinterest, hundreds of thousands of people have access to Ginger’s coaching, therapy and psychiatry services. The Ginger app, available on Android and iOS, provides members with instant access to live coach chat 24/7, 365 days a year. For members who need additional support, video therapy and psychiatry sessions can be easily and quickly scheduled through the app. The World Economic Forum has identified Ginger’s AI technology as a Technology Pioneer, and the company was recognized as one of the top 10 Most Innovative Companies in Healthcare by Fast Company. Find out more about how employees get instant access to complete care at ginger.io, or connect with us on LinkedIn and Twitter.
Contacts
Victoria Barnes
[email protected]